That's why I would especially appreciate a response from HP directly, although others are most welcome to offer their advice. Is sp71924 suitable for use with my model laptop and OS? I don't want to just try it and possibly make things worse.Īlso, why are so many people having the same problem using their OEM versions of Cyberlink PowerDVD? Is this simply a plan by Cyberlink to force users to pay for an upgraded product? It would seem to me that HP needs to do something about this matter immediately to maintain their credability and integrity. Another user was advised to uninstall Cyberlink PowerDVD and replace it with this download: . However, Cyberlink PowerDVD had some very good features and I would like to continue using it.
This allows me to again play DVDs on my laptop. My temporary fix is to download and install the freeware VideoLAN VLC Media Player, version 2.2.2 from this link and then opened Control Panel, Auto Play, DVD Movie and selected "Play DVD Movie (VideoLAN VLC Media Player)". You can upgrade your product for MPEG-2 video support" (see the attached screen capture image below).
When I tried to replay it I received this error message: "MPEG-2 video support is not available for this product. It played a rented DVD without any issues. PowerDVD 10 has worked fine until yesterday. I am running Windows 10 Pro, version 1511 (OS Build 10586.104) on my HP ENVY TS m7 Notebook PC with Cyberlink PowerDVD version 10. I am seeking a reply from an HP Support Technician who has successfully tested resolving this issue on my HP model laptop and Windows 10 OS.
Many others have asked about this same issue in various related situations. Business PCs, Workstations and Point of Sale Systems.
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